COMMON QUESTIONS

Frequently asked questions

Straight answers before you schedule.

How soon can you install a new water heater?

Same-day and next-day service is typically available, depending on your location, scheduling, equipment availability, and the work required. Call us at 650-844-2305 to discuss the situation.

Do you install tankless and heat-pump water heaters?

Yes. We install traditional gas tank, gas tankless, and hybrid heat-pump water heaters. We can discuss your existing setup, household needs, installation space, and available utilities before recommending an option.

Are you licensed and insured?

Yes. Water Heater Boys is a licensed and insured California plumbing contractor. Our California license number is 1134458.

What areas do you serve?

We serve San Francisco, the Peninsula, the East Bay, and the South Bay through San Jose. We do not serve the North Bay. Visit our service-area page or call to confirm availability for your address.

Do you install water and seismic gas shut-off valves?

Yes. We install smart water shut-off systems and seismic gas shut-off valves. Requirements vary by property and insurer, so confirm any insurance-specific requirements directly with your carrier.

Does your work include a warranty?

Our work is backed by a one-year workmanship warranty. Equipment may also include a separate manufacturer warranty with its own terms. Your written estimate and service documents describe the warranty that applies to your job.

Can you estimate the work using photos?

Often, yes. For many straightforward projects, we can gather useful information by phone and text, including photographs of the equipment and surrounding connections. Some projects still require an in-person evaluation before the scope and price can be finalized.

Have another question? Send us a service request or call 650-844-2305.