YOUR INFORMATION

Privacy Policy

Last updated: September 18, 2026

Water Heater Boys respects your privacy. This policy explains what information we collect through this website and our customer-service systems, why we use it, how it may be disclosed, and the choices available to you. It applies to information collected through waterheaterboys.com and the online tools linked or embedded there.

Information we collect

We may collect information that you provide when you request an estimate, call, email, text, schedule service, or otherwise communicate with us. That information may include:

• Your name, email address, phone number, and service address.
• Details about your property, plumbing system, water heater, requested work, scheduling preferences, and communications with us.
• Photos or other materials you choose to send so we can evaluate or document requested work.
• Records related to estimates, appointments, completed services, invoices, warranties, and customer support.

Our website and service providers may also collect limited technical information such as IP address, browser and device type, referring page, pages viewed, and website performance or security data.

How we use information

We use information to respond to inquiries; prepare estimates; schedule, provide, and document services; communicate about appointments and transactions; maintain business and warranty records; improve our website and services; prevent fraud or misuse; comply with legal obligations; and protect our customers, personnel, and business.

We may send marketing email or text messages only as permitted by law and according to the choices presented when you provide your information. Transactional messages—such as appointment reminders or service updates—are separate from marketing messages. You can follow the unsubscribe instructions in an email or reply STOP to a marketing text to opt out. Reply HELP for help. Message and data rates may apply.

Service providers and embedded tools

We use service providers to operate our business and website. These currently include:

• Jobber, which provides the embedded request form and may process customer contact, service, communication, scheduling, and transaction information on our behalf.
• Cloudflare, which hosts and secures the website and may process technical and security information associated with website requests.
• Sanity, which stores website content and job photographs published by Water Heater Boys.
• Google Analytics, which helps us understand website usage and may process device, browser, approximate location, and interaction information.
• Elfsight and Google, which support the Google Reviews display and may receive limited device or request information when that widget loads.

These providers may process information under their own terms and privacy notices. We may also disclose information to professional advisers, insurers, government authorities, or other parties when reasonably necessary to comply with law, protect rights or safety, collect or process payment, or complete a business transaction. We do not permit our service providers to use mobile opt-in information for their own marketing.

Mobile information and marketing

Cookies, analytics, and tracking signals

Our embedded tools may use cookies or similar technology to provide their features, maintain security, remember settings, measure website usage, and understand performance. Google Analytics uses cookies or similar identifiers to provide website measurement and reporting. If enabled, Cloudflare Web Analytics is designed to provide aggregate, privacy-focused website measurements. We do not currently use website information to sell personal information or for cross-context behavioral advertising.

Some browsers offer a “Do Not Track” setting. Because there is no uniform industry standard for that signal, the website may not respond to it in a consistent way. Where legally required, we honor recognized opt-out preference signals such as Global Privacy Control for activities that constitute a sale or sharing of personal information. We do not currently engage in those activities.

Retention and security

We retain information for as long as reasonably necessary for the purposes described above, including providing service, maintaining business and warranty records, resolving disputes, and meeting legal, tax, insurance, or accounting obligations. Retention periods vary according to the type of information and our obligations.

We use reasonable administrative, technical, and organizational safeguards. No website, transmission, or storage system can be guaranteed completely secure.

Your choices and privacy rights

You may ask us to access, correct, or delete information associated with you. Depending on where you live and which laws apply to Water Heater Boys, you may have additional rights regarding your personal information, including rights to know, correct, delete, limit, or opt out of certain uses and to receive equal service when exercising privacy rights. We may need to verify your identity before completing a request, and legal exceptions may apply.

To make a privacy request, email support@waterheaterboysllc.com or call 650-844-2305. Please describe your request and provide enough information for us to identify the applicable records. If you use an authorized agent, we may request proof of that authorization.

Children

Our website and services are intended for adults seeking plumbing or water-heater services. We do not knowingly collect personal information online from children under 13. If you believe a child has provided information to us, please contact us so we can review and, when appropriate, delete it.

Changes to this policy

We may update this policy as our services, vendors, or legal obligations change. The “Last updated” date above identifies the latest revision.

Contact us

Water Heater Boys
San Francisco Bay Area
CA License #1134458
support@waterheaterboysllc.com
650-844-2305